Opal Group organizes premier virtual and live conferences catered to top executives and decision‑makers throughout various industries. We are dedicated to providing high‑quality events and information through unparalleled speaking sessions, workshops, and unique face‑to‑face networking opportunities. Our unique work environment offers an opportunity for the self‑starter with unlimited growth potential.

AV Technicians & Helpdesk Support Specialists
Responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is adecuado for someone with a passion for technology and customer service who can thrive in both fast‑paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies.

Location: Remote 60%, Travel 40%
Job Type: FT International Consultant
Salary: $1,000 - $1,200 USD per month
Important: Only resumes and cover letters in English will be considered.

Responsibilities

Onsite AV Tech:

Handle audio‑visual equipment setup, testing, and assistance during live events

Interact with clients and deliver outstanding customer service on‑site

Ensure high‑quality AV setup and seamless technical support during events

Adhere to business‑appropriate dress and professional presentation standards

Remote Helpdesk Support & Onboarding:

Provide remote technical assistance and helpdesk support to end users

Assist with software installations, updates, and basic troubleshooting

Offer onboarding support and technical orientation to new users

Experience with Salesforce, specifically Experience Cloud (site configuration,



user management, and troubleshooting)

Communicate clearly and professionally with staff to address technical issues

Stay current with helpdesk best practices, systems, and internal technology tools

Qualifications

Valid U.S. entry visa required

Proven experience as an AV Technician and/or Helpdesk Support Specialist

High school diploma or GED required; College degree in a relevant field is preferred

Advanced English skills in verbal and written communication are required

Strong interpersonal and client‑facing communication skills

Demonstrated customer service mindset and professional demeanor

Solid organizational and time management skills

Ability to operate effectively in a fast‑paced, dynamic environment

Willingness and ability to travel approximately once per month

Benefits & Work Environment
At Opal Group, we value our employees and offer a comprehensive and supportive work culture. Our benefits include:

100% remote work environment with occasional travel to on‑site conferences (based on the position)

Paid Time Off (available after 90 days), including:

Vacation Days

Sick Leave

Compensatory Time

One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year

Jury Duty Pay

Paid Time Off for Voting

Paid federal holidays with early release the day prior

Summer Fridays

All travel‑related expenses covered for onsite events, including flights, hotel accommodations, and meals

Join a company that values innovation, initiative, and the individuals who drive it forward.

Disclaimer: Opal Group does not ask for any personal information or payments during the recruitment process.

Equal pay for equal work. EEO-ACA Compliance.

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📌 AV Technician & Helpdesk Support (Ejido de la Finca)
🏢 Opal Group
📍 Ejido de la Finca