Travel Administrator

Supports day‑to‑day operations of the corporate travel program, serves as first‑line support for traveler inquiries, and maintains accurate travel content, reporting, and compliance processes.

Accountabilities

- Serve as the first‑line contact for employee travel inquiries, providing timely guidance on bookings, policies, tools, and processes.
- Triage and elevate travel issues to appropriate internal teams (Finance, Security) and external travel management company.
- Act as the main point of contact between the organization and the travel management company for any travel inquiries and coordinate issue resolution.
- Ensure consistent application of travel policy and standard responses across all inquiries.
- Maintain the travel SharePoint site, ensuring content is accurate, current, and aligned with approved policies and procedures.
- Publish and manage standard travel documentation (policies, booking guides, FAQs, training materials, communications).
- Coordinate content updates across Procurement, Finance, HR, and Security, ensuring governance and version control.
- Support preparation and distribution of standard travel reports and compliance metrics.
- Assist with monitoring policy adherence and identifying recurring non‑compliance patterns.
- Support data validation, audits, and escalation of compliance or data issues as required.
- Work with business units and functional leaders to drive improvement and adherence to the travel programs.
- Maintain travel training materials, job aids, and onboarding content; conduct periodic travel training as needed.
- Support delivery of travel communications, policy reminders, and system updates.
- Capture common traveler questions and feedback to inform training and content improvements.
- Collaborate with Procurement, Finance, HR, and external providers to support day‑to‑day travel operations.
- Identify recurring issues and support continuous improvement and standardization efforts.




- Provide coordination support for travel program changes, tool updates, and supplier transitions.

Qualifications and Experience

- Associate or bachelor’s degree in a related field, or equivalent practical experience.
- 3–5 years of experience in an administrative, coordinator, or shared services role, preferably in GBS or large‑scale operations.
- Strong Microsoft Office skills (Outlook, Excel, PowerPoint, Word) for communications, reporting, and documentation.
- Customer‑service focused, with experience supporting employee inquiries through standardized, ticket‑based support models.
- Ability to manage multiple requests in a structured, process‑driven environment while adhering to SLAs and escalation paths.
- Working knowledge of corporate travel booking and expense platforms (e.g., Concur, AMEX GBT, Egencia, Cytric, Navan).
- Familiarity with corporate travel and expense policies, TMC models, and compliance expectations.
- Experience maintaining SharePoint or intranet content, including policies, FAQs, and training materials.
- Exposure to operational metrics, KPIs, or reporting in an administrative or shared services environment.
- Comfort working with large data sets, including basic data analysis and visualization skills (e.g., Excel pivot tables, Power BI).
- Fluent in spoken and written English.
- Preferred: Experience with service management or ticketing tools (e.g., ServiceNow).
- Prior exposure to integral or regional travel programs with multiple stakeholder groups.
- Familiarity with travel dashboards or KPI monitoring (compliance rates, booking channel usage, spend visibility).

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

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📌 Travel Administrator (Monterrey)
🏢 Copeland Corporate De Mexico De C.V.
📍 Monterrey