About Carrier

Carrier Global Corporation is a general leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, life‑saving medicines, and more. We have been leading this industry since inventing modern air conditioning in 1902.

The Role

The Quality Leader leads the execution of quality engineering objectives and oversees the daily activities of the quality function. This role drives product and process quality, develops team capabilities, manages customer quality concerns, and promotes a culture of continuous improvement across the organization. The position serves as a key liaison between customers, operations, and other Carrier sites to ensure product reliability, compliance, and customer satisfaction.

Key Responsibilities

- Supervise the resolution of customer‑reported nonconformities and quality issues, ensuring timely corrective and preventive actions.
- Lead the implementation and maintenance of test, inspection, and quality control plans to ensure product and process reliability.
- Manage risk identification and mitigation activities using core quality methodologies such as PFMEA, MSA, Process Flow Diagrams, Control Plans, and PPAP/APQP elements.
- Direct escape management activities, root‑cause investigations, and corrective action plans for product and process‑related issues.




- Ensure compliance of process control documentation with customer requirements, internal standards, contractual obligations, and regulatory requirements.
- Develop and mentor a team of quality technicians and support personnel through coaching, performance management, and talent development initiatives.
- Drive quality culture initiatives throughout the organization and influence cross‑functional teams to achieve quality objectives.
- Monitor and improve key performance indicators such as scrap, warranty performance, customer complaints, cost of quality, and departmental productivity.
- Collaborate with customers and other Carrier facilities to address quality concerns and maintain strong customer relationships.
- Develop departmental metrics and quality improvement strategies that enhance product performance and customer satisfaction.

Requirements

We are looking for people who are collaborative, customer‑focused, results‑driven, and passionate about continuous improvement.

As a Minimum You Must Have

- Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical field.




- Minimum of three years of relevant quality engineering or manufacturing quality experience.
- Minimum of two years of experience leading, coaching, and developing teams.
- Experience implementing and maintaining Quality Management Systems, including ISO standards.
- Experience managing quality metrics, scrap reduction initiatives, corrective actions, and operational performance indicators.
- Strong knowledge of quality tools and methodologies, including Root Cause Analysis, PFMEA, MSA, Control Plans, and PPAP/APQP.
- Experience interacting directly with customers and managing customer quality concerns.
- Demonstrated ability to influence and promote a quality culture across an organization.
- Advanced English level.

Although Not Necessary, It Would Be Nice If You Have

- Experience supporting warranty analysis, customer returns, and product performance programs.
- Certification in Quality Engineering, Six Sigma, Lean Manufacturing, or related disciplines.

Benefits

We offer a competitive total rewards package that may include additional benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Opportunity

Carrier is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.

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📌 Quality Leader (Santa Catarina)
🏢 Carrier
📍 Santa Catarina