Overview

Would you like to join a integral, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. UPM Raflatac Mexico is looking for a Customer Service I located in Sentura, Tlalnepantla.

What you will do

- Entering orders from all customer segments as set by KPIs
- Correcting all failed E-biz orders daily
- Completing cases – Enter purchase order numbers by system Rafgo following the customer notes

Who you are

- You possess a task-oriented approach that enables you to manage assignments effectively
- You can manage time effectively
- You respond effectively to novel situations
- You are focused on efficiency and continuous improvement and capable of identifying and designing effective workflows and procedures to enhance productivity
- You are detail-oriented with a meticulous focus on accuracy
- You have interest in personal and professional development beyond the current role
- You are willing to learn systems and processes knowledge
- You have advanced level of spoken and written English and Spanish

What we offer

- A meaningful job – We have an inspiring purpose ‘UPM – we renew the everyday. Our work is impactful and transformative.
- A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.




- Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Additional information about the position

This position is located in Sentura, Tlalnepantla. The position holder will report to Data Entry Supervisor. For further information about the role, please contact Zaret Saham Fragoso Macias, Data Entry Supervisor at

How to apply

To apply, please submit your CV and cover letter by August 17, 2026. We accept applications through our online system. For support with submitting your application, contact HR Services at or tel. (+ .

About UPM

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our sustainability performance has been recognized by EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd. We renew the everyday.

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📌 Order Entry Customer Service (Tlalnepantla de Baz)
🏢 3523 UPM Raflatac Mexico
📍 Tlalnepantla de Baz