Descripción y detalle de las actividades
**Responsibilities**:
- Manage and monitor overdue accounts to ensure timely collections.
- Prioritize collections on large dollar amounts to drive working capital improvements.
- Make outbound calls to direct customers with overdue payments to ensure timely resolution and payment collection.
- Maintain accurate records of customer interactions and payment statuses.
- Send statements, invoice copies, supporting documents to customers as required.
- Responsible for research, analysis and problem solving of customer deductions and disputes (shortages, pricing, freight, etc) using Get paid and SAP tools.
- Must recognize when to escalate account issues.
- Take the necessary actions to maintain the highest level of customer satisfaction.
- Provide timely assistance and resolution to customers on AR-related concerns.
- Negotiate payment schedules with customers, to allow for continued shipments, while eliminating the past due balance.
- Work closely with Sales, Customer Service, Pricing, Logistics, to resolve any issues.
- Support team members and works toward accomplishing individual and team goals.
- Prioritize collections on large dollar amounts to drive working capital improvements.
- Understand and follow all Credit & Collection related policies and procedures.
- Assist with specific projects when required.
- Work closely with e-billing team to make sure invoices are uploaded to customer's portals.
- Provide excellent customer service by addressing inquiries, resolving issues, and offering support to customers regarding their accounts.




- Collaborate with internal teams to resolve customer payment issues effectively.
Experiência y requisitos
**Qualifications**:
- Strong organizational and time-management skills.
- Attention to detail.
- Fluent in English, with Excellent verbal and written communication skills.
- Finance/Accounting/Business related studies.
- Enthusiastic, self-motivated.
- Ability to meet a 75 call average each day which is both inbound and outbound call totals.
- Ability to work in a fast paced environment (multitask, sense of urgency).
- Strong analytical and problem solving skills.
- Strong customer service skills (work involves interaction with internal and external customers).
- Microsoft Excel - Medium level.
- SAP experience
- Diversity awareness, inclusive behavior.
- Understand and follow all Credit &Collection; related policies and procedures.
**Experience**:
- 2+ years of Accounts Receivable or Accounting related experience
- If position is to manage Brady Mexico's portfolios, experience with Mexico's electronic invoicing SAT requirements and regulations.
Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Bonos anuales
- Comedor
- Transporte
- Servicios medicos en planta
**Número de vacantes** 1
**Área** Contabilidad/Finanzas
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Jornada completa
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p.
viajar** No

📌 Collections Specialist (Tijuana)
🏢 Brady Mexico S. De R. L. De C. V
📍 Tijuana