**Primary Responsibilities**:
- Maintain constant communication with our Customer Service Manager to identify customer pain points.
- Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience.
**Qualifications**:
- **To live within Guadalajara's Metropolitan Zone**:
- C1 in written and verbal English
- 1-3 years of experience in a customer service role at an e-commerce company, start-up and subscription experience is a plus
- The ability to work evenings and weekends is highly preferred
**We Offer**:
- 16,000MXN gross
- Food vouchers
- Law benefits
- Major Health Care Insurance
Tipo de puesto: Jornada completa
Sueldo: $16,****** al mes
Beneficios:
- Descuentos y precios preferenciales
- Programa de referidos
- Seguro de gastos médicos mayores
- Trabajo desde casa
Pregunta(s) de postulación:
- Vives Actualmente en la Zona Metropolitana de Guadalajara?
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: remoto híbrido en *****, Villa la Cima, Jal.

📌 Temporary Back Office Customer Experience Associate (Email & Chat/Text) (Zapopan)
🏢 Helpware
📍 Zapopan