Responsibilities

- Lead the Order-to-Cash Process for a general client, leading a team of employees. Responsibility spreads across Billing and Collections related sub-processes.
- Lead Client and Internal partners with utmost care, analysing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role.
- Supervise daily Billing and Collections operations
- Lead and mentor your team, providing guidance, training, and performance feedback.
- Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.
- Review complex cases and escalated issues appropriately.
- Collaborate with cross-functional teams (Finance, Sales, Operations, Cash Application) to resolve discrepancies and support revenue recognition.
- Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.
- Ensure compliance with internal controls, audit requirements, and client-specific billing standards.
- Drive process improvements and automation initiatives to enhance billing efficiency.
- Prepare and present reports and metrics to management and stakeholders.




- Act as a point of contact for client inquiries and ensure high levels of service delivery.
- Evaluate workload and distribute it appropriately among your team. As well as assist when needed in the billing activities such as invoice or credit memos creation.

Qualifications

- Bachelor’s degree in Finance, Accounting, Business Administration or related field. Master Degree preferred.
- Experience in AR, Collections and solid knowledge of other Order to cash processes.
- Experience in a Management role with min staff of 40 people.
- Strong leadership and team management skills.
- Excellent problem-solving, communication, and stakeholder management abilities.
- Proficiency in accounting terms and activities (e.g. Reconciliations, Taxes).
- Proficiency in MS Excel, PowerBi and ERP systems (e.g. Oracle, SAP, Getpaid).
- Ability to manage multiple priorities and meet tight deadlines in a dynamic environment.
- Advanced English Level

Preferred Qualifications / Skills

- Experience with automated billing systems and tools.
- Familiarity with SLA-driven and Lean environments and client-specific billing models.

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📌 Senior Manager Collections - Consumer Goods (Centro)
🏢 Empresa Confidencial
📍 Centro