Overview

ServiceNow Developer - 100% Remote in Mexico

Responsibilities

- Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
- Specialization in designing solutions on ServiceNow platform basis the customer need
- Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
- Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
- Experience in tracking work items and reporting the progress to different stakeholders
- Experience in handling escalations from within the team as well as project stakeholders
- Know how to conduct requirement gathering for ServiceNow implementation
- Experience in conducting Technical Reviews, End User Trainings




- Strong Experience in configuration of IT Service Mgmt. - Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
- ServiceNow Implementation Certified

Qualifications

- ServiceNow Implementation Certified
- Strong Experience in IT Service Management modules: Incident, Problem, Change, Release, Service Request, Service Portal, Service Catalog, Asset and User Setup
- Experience in requirement gathering, technical reviews, and end-user trainings

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Other

Industries

- IT Services and IT Consulting

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📌 ServiceNow Developer- 100% Remote in Mexico (México)
🏢 The Dignify Solutions
📍 México