Customer Service Representative

We’re hiring at Güntner: Customer Service Representative

Position Objective: The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company’s core mission.

Responsibilities:

- Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.

- Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.

- Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.





- Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.

Requirements:

- Education: Completed Bachelor’s or Engineering degree (LNI, LRI, IIA, or related field)

- Experience: Minimum of 3 years in Customer Service

- Language: Advanced conversational English is essential

- Technical skills: Intermediate SAP and proficiency in Microsoft Office Suite

Key Skills:

- Leadership

- Strong communication skills

- Negotiation

- Teamwork

- Effective communication

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📌 Customer Service (Ciudad Apodaca)
🏢 Güntner
📍 Ciudad Apodaca