Who We , also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected.

What started in China has grown into one of the world's most trusted technology and supply chain ecosystems, serving over 700 million customers.

From retail and logistics to tech, property, and beyond, we're all about innovation that actually makes a difference.

Our General Reach JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network.

With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond.

Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future.

Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https:///

What We Offer

We believe great ideas can come from anywhere, and often, they come from you.

As an , you'll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development.

With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you'll have everything you need to thrive and kick-start your career.

About Your Program

You'll be joining the JD Young (JDY) Internship Program, designed to give early-career talent hands-on exposure to real projects, real responsibilities, and real growth.

Over 3-6 months, you'll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates.

About the Team

Alongside mentorship and learning experiences your day to day role will cover responsibilities such as:

- Deliver excellent customer experience and high-quality customer service,



responsible for tracking and supervising the full lifecycle from order placement to payment and checkout, including after-sales processes.
- Manage project operations, oversee overall project risk and health, coordinate cross-functional resources to ensure successful delivery, resolve operational issues, optimize customer experience, control receivables, and manage after-sales services.
- Establish Standard Operating Procedures (SOPs) for all operational processes, continuously optimize SOPs, coordinate resources to resolve system-related issues, and track outcomes.
- Design customer operations strategies using the "Ten Questions" operational framework to improve efficiency and customer satisfaction.
- Execute customer operations and CRM configuration, including master data setup, go-live validation, customer onboarding and training, fulfillment tracking, issue resolution, and system usage training (procurement, payment, delivery, acceptance, after-sales, reconciliation, invoicing).
- Monitor and follow up on overdue accounts to ensure timely collections and minimize financial risk.
- Support Key Account Managers in developing customer credit/payment terms and coordinating customer review meetings.
- Handle customer after-sales cases, manage claims, and track issue resolution to closure.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs.

We are proud to be an equal opportunity employer.

All employment decisions are made without regard to race, color, religion, gender identity,



sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

About You

- Languages: Fluency in Mandarin is essential alongside Spanish or English.
- Relationship Management: Strong ability to build and nurture relationships.
- Commercial Curiosity: Keen to learn about commercial business development.
- Communication: Excellent verbal and written communication skills, with the ability to negotiate and influence at all levels.
- Problem-Solving: Strong analytical and problem‑solving abilities to address client needs and challenges.

Why JD.com?

Whether you're looking for an internship or your first graduate role, there's a place for .

From e-commerce and supply chain to AI, technology, HR and beyond, you'll have the opportunity to learn, grow and make a real impact from day one.

Together, we're delivering joy through innovation, collaboration and the work we do every day.

Join us and help shape what's next while building a career that's just getting started.

JD YOUNG - Internship Programme

JD Young Internship gives students and early‑career talent the chance to spend three or six months working on real projects, building practical skills and learning from experienced colleagues.

JD STAR - Specialist Development Programme

JD Star gives recent graduates a high‑impact start to their careers.

Many participants join us on a permanent contract from day one, with structured development and opportunities to grow.

JD VANGUARD - Logistics Future Leaders Programme

JD Vanguard is our frontline leadership programme for graduates ready to build a career in supply chain and logistics.

With permanent roles, competitive rewards and hands‑on development, you'll gain the skills and experience to lead the future of JINGDONG Logistics as we continue to grow around the world.

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📌 Global Sales & Customer Ops Intern (México)
🏢 JD.com
📍 México