Segment: Danfoss Power Solutions SegmentJob Category: Quality and Environment, Health and Safety (EHS)Work Location Type: On-siteCustomer Claims AnalystReq ID: ***** Job Location: Reynosa, MX Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Quality and Environment, Health and Safety (EHS) Work Location Type: On-site Job DescriptionThe Impact You'll MakeAs ourCustomer Claims Analyst, you'll play a key role in ensuring customer complaints and claim-related activities are managed accurately, efficiently, and consistently across the organization.
You will support the full claim lifecycle—from intake through closure—while maintaining clear communication, reliable documentation, and alignment with DPS complaint handling standards and customer expectations.At Danfoss, we support your growth through learning opportunities, global collaboration, and meaningful work.
You'll be part of an inclusive environment where well-being, teamwork, and continuous development are valued every day.Your impact?
You will help strengthen customer trust, improve responsiveness, and support continuous improvement by ensuring claims are tracked, documented, and resolved effectively.
Your work will contribute to better operational alignment, audit readiness, and improved customer experience across our global business environment.You'll collaborate withQuality, Engineering, Logistics, Finance, Sales, Customer Service, and plant teams, taking ownership ofclaim administration, customer communication, documentation accuracy, and process coordination, helping us move toward a morecustomer-focused and operationally efficient future.What You'll Be DoingManagecustomer complaints and claim-related activities from case creation through closure, ensuring accurate documentation and process consistency across systems.Coordinateclaim-related tasks, material returns, cross dock logistics, and commercial processing activities with internal teams and external stakeholders.Communicateclaim status,



corrective actions, and updates through customer portals, email, service tickets, and collaboration tools to maintain stakeholder alignment.Maintainaudit-ready records, CAPA documentation, 8D reports, and customer claim files in accordance with DPS standards and customer requirements.Trackclaim KPIs including responsiveness, aging, closure rates, and process performance to support continuous improvement initiatives.What We're Looking ForProven experiencein quality or customer claims handling within manufacturing, industrial, or customer service environments.Knowledge ofSalesforce, SAP/QEHS claims systems, customer portals, CAPA/8D documentation, and complaint handling processes.Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities effectively.Proficient communication skills inEnglish, both written and spoken, with the ability to work across general and cross-functional teams.A mindset ofcustomer focus, professionalism, accountability, teamwork, and continuous learningin an international business environment.What You'll Get from UsWe promote from within and support your learning with mentoring, training, and access to global opportunities.You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
Your well-being matters to us.We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more.




These vary by country and contract, but they're worth asking about—we think they're pretty great.Ready to Make a Difference?
__All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.Our Commitment to TransparencySalary ranges listed reflect only primary location and currency.
For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Any benefits listed do not promise or guarantee any particular benefit or specific action.
They may depend on country or contract specifics and are subject to change at any time without prior notice.Want to know more?
Please visit our FAQ Page .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment.
We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.Our innovative engineering dates back to ****.
Danfoss is family-owned and employs over 39,000 people.
We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.
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📌 Customer Claims Analyst (Reynosa)
🏢 Danfoss
📍 Reynosa