OverviewPaylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.
The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.Position OverviewThe Technical Support Specialist I oversees providing excellent support efforts for Paylocity's suite of applications.
This often entails working cross‐functionally with other teams in the organization.
You will learn multiple software products and fully support any questions or issues that may arise.
The TSS will be focused on service request completion, incident detection, reporting, and resolution, and excellent customer service.
The ideal candidate is a great communicator and can translate technical knowledge into actionable direction.
Basic computer skills are necessary, as the TSS will use diagnostic tools, data entry applications, office products, and SQL to assist with resolution.Primary ResponsibilitiesMonitor and prioritize cases in a timely manner from an end user experiencing problems with software and other computer‐related technologiesSupports technical issues by remote desktop management toolsTrack and maintain interactions through the entire lifecycleLearn and become an expert on application features, configuration, and supported third‐party softwareIdentify, diagnose, and resolve technical issues and critical incidents through research and analysisAssist end users on the modification of items that may include time off accruals, time and attendance, tax adjustments,



and/or security requests to ensure complete resolutionCore ResponsibilitiesFollow up and communication are key factors for a successful TSSIntermediate Excel with success in maintaining and organizing data.
Skilled in VLOOKUP/XLOOKUP formula development, Pivot Table generation, and Pivot reportingResearch and test functionality is required for troubleshootingAssist with documentation where applicableOpen availability for shifts dependent on business needsWork through high‐level analytical problems for best resolutionPossess a positive demeanor to work with individuals with minimal technological aptitude.
Able to translate technical knowledge into actionable solutions.
A few of the most common solutions include providing guidance to correct product setups and creating SQL scripts or running correction payrolls in order to fix dataAbility to search multiple knowledgebases that use support developed articles or prior troubleshooting cases as examples using Boolean, Keyword and Wildcard searchesEducation and ExperienceMinimum 3 years' experience in a customer service or help desk/software support roleAssociates/Bachelors Degree in Computer Science, Mathematics or related field or equivalent years or work experienceMust demonstrate business‐level English proficiency, both written and spoken, to collaborate effectively with English speaking general teams.Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP/XLOOKUPStrong oral and written communicationAbility to analyze data for high‐level problem resolutionTechnical aptitude to learn database tools, such as SQL,



or other software or internal developed toolsDesire for continued learningMust have strong mathematical skills for report calculations, accruals, etc.Experience with Lean Six Sigma a plusEqual Opportunity StatementPaylocity is an equal‐opportunity employer.
Paylocity is committed to the full inclusion of all individuals.
We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‐economic status, veteran status, and other characteristics that make our employees unique.
We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.
To request reasonable accommodation in the job application or interview process, please contact .
This email address is exclusively designated for such requests, aligning with federal and state disability laws.
Please do not send resumes to this email address, as they will be removed.
Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.
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📌 Technical Support Specialist - Guadalajara, Mexico
🏢 Paylocity
📍 Guadalajara