Location & ConditionsThis is an on‐site position.
Only candidates residing in Tijuana, Rosarito, or Tecate will be considered.
Relocation expenses are not covered.
A minimum B2 level of English is required.ResponsibilitiesReceive and process First Notice of Loss (FNOL) claimsVerify policy information accuratelyCollect and document claim details in the client's claims management systemInitiate the claims process and provide confirmation to customersHandle inbound calls to answer inquiries and give status updates on open claimsRequirementsEnglish proficiency at B2 level or higherProfessional CV in EnglishProficient computer skills (Microsoft Word, Excel, Outlook)Strong interpersonal and verbal communication skills focused on qualityAbility to multitask, stay organized,



and prioritize workloadAt least 1 year of call center experienceCustomer service experience (preferred / a plus)Full‐time availabilityValid Mexican documents for employment eligibilityBenefitsLife Insurance (New Benefit)Private health insurance for you and your familyAdditional paid days offPaid training (including bonus)Weekly pay and productivity bonusesReferral bonus, raffles with prizes and experiences (bonus up to $350 USD)Rewards and recognition programGame Room (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more)Employee discounts on tuition with local universitiesDiscounts with participating local businessesCompetitive salary with professional growth opportunitiesComprehensive training and ongoing developmentCollaborative and team‐oriented work environmentCareer advancement opportunities within the companyExcellent location accessible via public transportationSavings fund and voluntary savings planLegal benefitsPaid vacations and vacation premiumHealth services institution (IMSS)Federal Housing Credit Program (INFONAVIT/FONACOT)Paid public holidays as established by Mexican labor lawAnnual bonus (Aguinaldo)Profit‐sharing program (PTU)Sunday premium pay (If applicable)Maternity and paternity leave
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📌 Representante De Fnol Lunes A Viernes (Tijuana)
🏢 Confie
📍 Tijuana