Role: Service Now - Veeva Support

Apply by Whats App: 55 61 4646 51

Requirements and Offer Job

- Education: Bachelor's Degree in Information Technologies or related engineering.
- Languages: High level of proficiency in English (speaking, reading, writing)" Level: B2, C1, C2, Fluent
- Modality: Home Office 100 %
- Location: México
- Workday: Monday - Friday
- Monthly Gross Salary: $50,000 MXN (on base to experience)
- Hiring: 100 % Payroll
- Contract: Project - Log Term (at least 1 year)
- Benefits: Social Insurance (IMSS), 12 Vacation Days per Year, 15 Days of Christmas Bonus, 25 % Vacation Bonus, Life Insurance.
- Plus Benefits: Online Technical Trainings and Access to Academies & Certifications.
- Job Stability and Professional Development

Key Required

- Service Now with experience with Life Science & Healthcare Industry.
- Experienced on Veeva RIM - More Admin side.
- Knowledge of GxP, 21 CFR Part 11, Annex 11 & validation processes in a regulated environment.
- Strong technical skills in configuration & issue resolution in Windows-based enterprise environments.
- Familiarity with ticketing systems (e.g., ServiceNow) & Request/ incident/change management processes.

Experience & Responsibilities

- Collaborate closely with cross-functional teams (Regulatory Operations, IT Security, QA, Validation) to meet compliance & audit readiness.
- Maintain comprehensive documentation, including SOPs, user manuals,



knowledge base articles, & incident logs.
- Participate in validation testing (IQ/OQ/PQ) and periodic system reviews within GxP-regulated environments.
- Assist in system upgrades, patch testing, and user acceptance testing (UAT) to support uninterrupted business operations.
- Process automation, system optimization & user experience enhancements.
- Troubleshoot critical production issues, including system unavailability & data integrity issues & propose resolutions or workarounds.
- Ability to replicate & diagnose issues using industry-standard tools & techniques (e.g., FTP, Postman, AWS Tools) & propose resolutions or workarounds.
- Plus: Experience with documentation tools & version control systems is a plus.

Key System Responsibilities

- Veeva Vaults: Provide end-to-end support (L1 - L3) for Veeva RIM & Veeva Safety Docs Platforms, Veeva API: Provide Veeva RIM API endpoints to facilitate automation & system integration, Learning Management Coordinators: Contributed to the setup of the Veeva RIM Trainings module within the eLMS Quality Suite, Please Review Applications & licenses management, ISI Toolbox, Lorenz docu Bridge: Manage the full lifecycle & license management, Lorenz iSubmit, Word Templates, iLovePDF & ServiceNow.

Soft Skills

- Communication Strong
- Analytical Thinking
- Teamwork
- Problem Solving

📌 Service Now - Veeva Support (México)
🏢 The Adecco Group
📍 México