Hello!
We are looking for a
Managed Service Security Administrators
in
Mexico
.Yourprimary responsibilities will focus on helping Managed Service Customers in their daily work with data protection tasks.
This work includes policy/rule management, agent configurations and health checks.
The Managed Service Security Administrator is joining regular customer calls from Customer Success Managers / Security Analysts and is answering and guiding customers inside these calls.
Essential Functions
Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/ false positives etc.), policy upgrades, solution health monitoring & use case consultations.
Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objectives.
Perform any required configuration changes to MSP systems
Direct customer interaction to facilitate the troubleshooting and artifact collection for diagnosis.
Liaise with customers, as well as perform effective and timely case resolution.
Participate actively in training to maintain a working knowledge of the products and their operation, configuration and available functionality.
Perform application and forensic reporting tasks including archive recovery, data export, customer report execution and integration setup.
Follow change management process support by providing clear documentation of planned actions and their status and result.
Perform proactive actions such as monitoring key systems & service health metrics e.g. resource utilization tracking,



job status monitoring and issue resolution.
Work with cross functional team to deliver secure, stable and supportable infrastructure
Position Qualifications
5+ years
' experience providing
direct customer technical application support
in a large scale SAAS, Cloud or customer facing managed services environments.
2+ years
' experience with
implementing and managing Digital Guardian solutions
and
developing rules/ policies
Bachelor's degree with a focus in computer science, management information systems or related discipline, or equivalent combination of education and experience
Demonstrated
Multiplatform fluency
with
Linux, OSX and MS Windows
Familiarity with
VMware/HyperV virtualization technologies
sufficient to facilitate the access, setup and management of predefined templated environments for testing, triage and production application support.
Working knowledge of Systems Scripting (
PowerShell ,VBS, batch or similar
)
Competency with
Windows, OSX and Linux operating systems
user function, administration and trouble shooting.
Solid prioritization and time management and logical problem identification and diagnosis skills.
Windows
MSI and Shell Script installation package
construction (.pkg) for Linux and OSX.
Basic knowledge of
MSSQL and Database concepts
and backup/recovery methodology.
Prior work interfacing with
Microsoft Dynamics365
or similar case management services.
Excellent customer expectation management and communication skills.
Use of remote meeting and access utilities to facilitate customer interaction.
#J-*****-Ljbffr

📌 Managed Service Security Administrator (Estado de México)
🏢 Turtle Trax
📍 Estado de México