Senior Cx Strategy & Insights Analyst (Xico)

Senior Cx Strategy & Insights Analyst (Xico)

01 ago
|
Didi
|
Xico

01 ago

Didi

Xico

DiDi General Inc. is seeking a CX Operations Sr. Analyst to drive customer experience strategy and operational excellence for the market.
You will partner with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs are represented in decisions while supporting sustainable growth. You will own VoC reporting, analyze feedback and KPIs, and build data-driven business cases to influence product and process improvements, ensuring timely governance and
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📌 Senior Cx Strategy & Insights Analyst (Xico)
🏢 Didi
📍 Xico

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