About the Role

Paystand is seeking a commercially disciplined Renewals Manager to drive strong renewal outcomes across a dynamic subset of our customer base. This role is accountable for maximizing Gross Dollar Retention (GDR) by owning renewal strategy and execution for customers requiring active commercial engagement.

The Renewals Manager plays a critical role in Paystand's growth strategy by ensuring renewals are executed on time, on appropriate terms, and in alignment with pricing and contract policies, while exercising sound judgment to retain revenue and reduce churn.
What You Will Own
Own renewal strategy and execution for a dynamic book of business
Maximize Gross Dollar Retention through disciplined pricing application and contract optimization
Lead customer conversations related to renewal pricing, contract terms, and renewal structure
Apply pricing, discount, and contract policies consistently while evaluating tradeoffs to secure retention
Structure and execute contract modifications, where appropriate, to improve renewal outcomes
Drive migration from legacy agreements to current terms and conditions
Partner cross-functionally with Customer Success, Customer Growth, Finance, Legal, Rev Ops, and Operations to ensure effective and compliant renewals
Maintain accurate forecasting, documentation, and reporting related to renewal activity
How You'll Operate
Operate with a revenue and retention-first mindset
Leverage customer data,



historical context, and defined commercial guidelines to inform renewal decisions
Communicate renewal terms and contract changes clearly and professionally
Manage multiple renewal workstreams with varying levels of complexity and urgency
Escalate non-standard requests thoughtfully and with clear business rationale
What We're Looking For
~3+ years of experience in renewals, contract management, customer success, or a related commercial SaaS role
~ Proven experience leading renewal discussions and navigating customer objections
~ Strong analytical skills and sound commercial judgment
~ Excellent written and verbal communication skills
~ High attention to detail and operational rigor

~ Ability to operate effectively in a dynamic, fast-paced environment

Why You'll Love It Here
Enjoy generous PTO and sick leave, because we believe in balance.
Fuel your days with free snacks and paid lunches in the office.
We've got your health covered with Major Medical Health Insurance.
Stay nourished with food vouchers and plan for your future with savings funds.
Unlock stock options and own a piece of our success!
Work with the best tools and equipment, setting you up to thrive.
And the best part? Endless growth opportunities await you as we rapidly expand!

All roles are on-site only. Only English resumes will be considered.

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