Remoto: Teletrabajo

About the RoleAs part of our ongoing commitment to excellence and general talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide. We are currently hiring on behalf of Dysolve , a U.S.-based, technology-driven company operating at the intersection of education and healthcare, leveraging advanced AI solutions to support individuals facing complex and debilitating disorders.The Customer Support Agent will be the primary point of contact for inbound leads, current clients, and the general public — handling calls, emails, and community engagement with professionalism and care. This role is central to individual sales conversion, customer retention, and community outreach, working closely with internal team members and leadership.This is a hands-on, client-facing role — the right candidate is comfortable spending most of their day on calls and written communications, following established scripts and templates while also knowing when to go off-script.Work Schedule & LocationFull-time, remote positionMonday to Friday, 10:00 AM – 6:00 PM Eastern Time (ET)Must be available to work during U.S. business hoursKey ResponsibilitiesInbound & Outbound Communication (Primary Focus)Answer inbound calls from leads, current clients, and the general public using available scripts and guidelinesReturn calls for email-based inquiries in a timely mannerRespond to emails using standard templates,



customizing as neededSend monthly newsletters to active clientsReach out proactively to new registrants for check-ins and onboarding supportConduct targeted outreach to clients for community engagement events and initiativesIndividual Sales & RetentionHandle inbound individual sales leads, guiding prospects through the process (group sales handled separately)Support customer retention through consistent, high-quality follow-up and relationship managementBasic Technical SupportProvide first-level technical support using troubleshooting guides available in the CRMEscalate complex issues to the appropriate internal team members when neededCRM & Tools UsageUse Salesforce and TalkDesk to log all interactions, manage follow-ups, and maintain accurate recordsEnsure consistent and complete data entry across all communication channelsWork within established CRM workflows, collaborating with the internal CRM specialist on backend needsRequirementsProven experience in a customer-facing support or client services roleComfortable with high call volume and written communication as daily primary activitiesWorking knowledge of SalesforceExperience with or ability to quickly learn TalkDesk or similar telephony platformsNative or near-native English (spoken and written) — clear phone presence is essentialOrganized, reliable, and able to follow scripts and SOPs while maintaining a natural, human tone3+ years of experience in Customer ServiceNice to HaveFamiliarity with Salesforce or similar CRM toolsExperience in education, healthcare, or regulated environmentsBackground in inbound sales or lead conversionExperience working with remote teamsWhy Join AdlectaGlobal Exposure – Work with international clients across education and healthcareStability & Support – Employed by Adlecta with structured HR and operational backingMeaningful Work – Contribute directly to Dysolve's mission of improving livesCareer Growth – Opportunity to grow into senior operations or team lead roles

📌 Customer Support Agent (Ciudad de México)
🏢 Adlecta
📍 Ciudad de México