**Summary**:
LI-Hybrid
- Location: Mexico City, Insurgentes
- Reimagining Medicine Starts With Our People
- Looking for an opportunity to make an impact in a integral organization?
At Novartis, we are reimagining medicine, and our People & Organization team plays a key role in enabling that mission.
As a Time Service Delivery Expert (temporary), you will support the delivery of critical time management services, provide solutions to employee inquiries, and help optimize processes that enhance the employee experience.
- This temporary position, running through June ****, offers the opportunity to develop your expertise, collaborate with international teams, and contribute to a purpose-driven organization committed to improving and extending people's lives.
**About the Role**:
**Key Responsibilities**
- Deliver high-quality time management services while ensuring accuracy, compliance, and adherence to service level agreements
- Manage employee and manager inquiries, resolving service requests and escalating complex cases when needed
- Support Workday Time processes, user administration activities, and access management requests
- Analyze service tickets, identify root causes, and contribute to timely issue resolution
- Provide guidance and training to stakeholders on time management processes, policies, and tools
- Support personnel cost budgeting activities and perform efficiency and productivity analyses




- Contribute to continuous improvement initiatives that enhance employee experience and operational effectiveness
**- Essential Requirements**
- Experience supporting Human Resources operations, service delivery, or employee support processes
- Working knowledge of Workday Time and time management processes
- Advanced Microsoft Excel skills with the ability to analyze and report data accurately
- Strong problem-solving skills with experience managing service requests and resolving operational issues
- Fluency in English and Spanish with excellent communication and stakeholder management abilities
**- Desirable Requirements**
- Proficiency in Portuguese and experience supporting a multicultural or regional workforce is a plus.
- Experience working with Human Resources service management tools, ticketing systems, and service level agreements
**- Commitment to Diversity & Inclusion**
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
**- Accessibility and accommodation**
**Benefits and Rewards**: Learn about all the ways we'll help you thrive personally and professionally.
- Read our handbook (PDF 30 MB)
Division
People & Organization
Business Unit
Human Resources
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Human Resources
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:

📌 Time Service Delivery Expert (Temporary Position) (Xico)
🏢 Novartis
📍 Xico