Under general supervision, Provides Remote, On-Site, or Depot Technical Support to Fedex Operations Staff, Fedex Customers, & 3Rd Party Organizations in the Diagnostics, Maintenance, & Support of all Electronic Technologies, Networks, & Software Applications Deployed, Performs Technical Support Problem Resolution & Provides Input to the Isolation & Resolution of Component, Network, Hardware, & Software Problems.
Areas of responsibility include: Field IT, Infrastructure, Business Continuity International, Application Development, Application Development International
Skills: Strong Analytical Skills, Problem Solving Skills, Judgement & Decision Making Skills, Influencing & Persuasion Skills, Interpersonal Skills.
Knowledge in the use of computer diagnostics and troubleshooting techniques.
Knowledge of various components of a complex telecommunications network including telecommunications software.
Qualifications: Associates Degree/equivalent required in Business or Computer Science, or related discipline.
Fluent in English
Experience: 2+ years experience in technical support; 1 year of experience at FedEx preferred
FedEx is widely acknowledged as a world-class company.




We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands.
Some of our recent awards include:
- **** Fortune's World Most Admired Companies (14th)
- **** Fortune's Best Places to Work (15th)
- **** Forbes's One of the "Best Employers for Diversity"
- **** FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
- **** FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- **** FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- **** FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- **** FedEx Uruguay selected by GPTW among the 5 best companies to work for.

📌 Lm643: Technology Services Specialist (Xico)
🏢 Fedex LAC
📍 Xico