**Discover your future at Citi**:
Working at Citi is far more than just a job.
A career with us means joining a team of more than 230,000 dedicated people from around the globe.
At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Infrastructure Senior Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team.
The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
**Responsibilities**:
- Lead, evaluate, provide resources and drive a team towards realistic goals
- Manage sizeable resources, budget, policy formulation and strategic decisions
- Ensure essential processes and procedures are in place and contribute to defining and re-engineering improvements
- Influence and negotiate with senior leaders across functions, communicating with external parties as needed
**Qualifications**:
- 15+ years experience, including 8-10+ years of managerial experience
- Experience in a technology infrastructure role with extensive experience in infrastructure technologies and/or functions, business, as well as functional and project management
- Experience in financial services or large complex and/or general environment preferred
- Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
- Proven ability to develop projects required for design of metrics, analytical tools,



benchmarking activities and identification of best practices
- Proven analytical, diagnostic and prioritization skills with focus on execution and attention to detail
- Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
- Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements
**Education**:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
Experiência mínima de10 años en la gestión de servicios de atención a usuarios finales.
Conocimientos en:
Gestión de contratos de servicios de mesas de ayuda y servicios de soporte en sitio.
Gestión de infraestructura estándar para la operación de sucursales bancarias, corporativos, oficinas remotas.
Soporte y operación de pisos financieros
Servicios de voz para sucursales bancarias, edificios corporativos y torretas financieras
Implementación de proyectos de infraestructura (servers, sucursales, red, biométricos, etc)
Gestión de contratos de Microsoft
Gestión de activos de Hardware (Asset Management)
Gestión de auditorías internas y externas
Gestión de contratos con Carriers de telefonía móvil y fija
Sistemas de videoconferencia
ITIL
Herramientas:
Microsoft Office 365 (correo, office, sharepoint, Teams)
Adobe reader & Writer
Virtualización de escritorios (Citrix, VMWare ó Microsoft)
Servicios de Red LAN, WiFi**Job Family Group**:Technology
- **Job Family**: Infrastructure
- **Time Type**: Full time
- **Most Relevant Skills**:Please see the requirements listed above.
- **Other Relevant Skills**:For complementary skills, please see above and/or contact the recruiter.

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