**ABOUT ADVANCED ENERGY**
**:
The Sr.
IT Service Desk Support Specialist is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure.
Troubleshoots escalated server, software, and hardware issues.
The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.
**RESPONSIBILITIES**:
- Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment.
- Maintain passwords, data integrity, and file system security for the desktop environment.
- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.
- Works on software installation, update, and configuration as directed by ticketing system and Service Desk Supervisor and Manager.
- Works independently on imaging, configuration, and placement of new PCs.
- Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Service Desk Supervisor.
- Maintain phone systems.
- Works with Service Desk Manager and Service Desk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems.
- Tests new software and operating systems and makes recommendations on deployments.
- Participate in projects to improve the end user computing experience.
- Directs advanced technical problems to the appropriate resource when necessary.
- Be responsible for after-hours support.
**WORK ENVIRONMENT**:
- Location: Mexicali,



B.C.
- Environment: In-office role in engineering, sales and manufacturing facility
- Standard office environment; spends majority of the day moving throughout local buildings and helping users with PC problems at the user's desk
- Required to lift 40 lbs.
repeatedly throughout the day.
- Overtime may be required at times, including evening work, on-call weekends, and additional project hours.
- Domestic travel of up to 10%.
**QUALIFICATIONS**:
- Excellent customer service skills
- Knowledge of PC hardware and peripherals
- Advance knowledge of Windows *****, and TCP/IP networking
- Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills.
- Excellent interpersonal, communication and organization skills
- Ability to work independently and communicate effectively with users and coworkers.
- Strong project management skills, ability to set priorities and meet deadlines with flexibility.
- Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
- Ability to evaluate information and exercise good judgment in making decisions.
**EXPERIENCE**:
- 6+ years providing technical support in IT support role
- 6+ years supporting Microsoft PC environment
- 6+ years' experience in a related field with extensive technical experience.
- Experience supporting remote users utilizing VPN connectivity.
**EDUCATION**:
Essential:
- Associate's degree in computer information systems
Desirable:
- A+ certification, MCP and Windows ***** certification

📌 Sr. It Site Support Specialist (Mexicali)
🏢 Advanced Energy Industries
📍 Mexicali