About HireRight:
Overview:
**Responsibilities**:
- Resolves issues of low, moderate and occasionally high complexity with a
consistently high level of accuracy
- Communicate account changes/corrections and document tracking requests to
appropriate internal teams.
- Assist with account modification, profile management and training for existing
clients via intranet system.
- Handles almost all Client, Consumer and Applicant Support functions including
gathering diagnostic information for technical teams and providing oversight to
ensure Client Guidelines are followed and Service Levels are met.
- Deescalate issues by providing solutions while maintaining professionalism,
courtesy, empathy and a sense of urgency.
- Participate and contribute to efforts to improve service delivery such as update
work instructions, root cause problems and identify solutions; may involve
cross-functional teams
Qualifications:
Education:
- H.S. Diploma Required
- Associates Degree or Higher Preferred
Experience:
- 2 - 4 years Customer Service OR 2 Years in Background Screening or similar industry
- Level 1 skills plus
- Attentive to detail and consistency in delivery
- Ability to organize tasks,



multi-task and manage time efficiently
- Critical thinking and diagnostic skills
- Ability to analyze, see trends and identify patterns
- Excellent follow-up communication and expectation setting
- Bi-lingual a plus
- Familiarity with Customer Relationship Management or Case Management Software beneficial
What do we offer:
**Please submit resume/CV in English.
**
Additional Benefits Include:
- Christmas Bonus
- Additional Holidays: Holy Thursday & Friday, Mother's Day, Day of the Dead and Virgin of Guadalupe.
- Food Voucher + Meal Bonus
- Saving Fund
- Generous Vacation Program
- Monthly Teleworking support
- Insurance for major medical expenses
- Generous Referral Program
- Professional Growth**HireRight, LLC is an Equal Opportunity Employer**
**Minorities / Females / Veterans / Disabilities**
**_
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies.
All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee._

📌 Customer Service Specialist Iii (Xico)
🏢 Hireright
📍 Xico