**Fecha**:10 mar. ****
**Ubicación**: Obispado, NLE, MX, *****
**Empresa**:Corning
Numero de Requisicion: *****
**La empresa construida sobre innovaciones.
**
**Únete a nosotros.
**
Corning es uno de los líderes mundiales en innovación de vidrio, cerámica y ciencia de materiales.
Desde las profundidades del océano hasta los confines del espacio, nuestras tecnologías amplían los límites de lo posible.
¿Cómo lo hacemos?
Con nuestra gente.
Ellos rompen con las limitaciones y expectativas, no una vez en su carrera, sino todos los días.
Ayudan a avanzar nuestra empresa y el mundo.
En Corning, hay infinitas posibilidades para tener un impacto.
Puedes ayudar a conectar a los desconectados, impulsar el futuro de los automóviles, transformar el entretenimiento en casa y asegurar la entrega de medicamentos que salvan vidas.
Y mucho más.
Ven a romper barreras con nosotros.
Nuestro segmento de comunicaciones ópticas acaba de evolucionar de ser un fabricante de fibra óptica y cable, hardware y equipos para convertirse en un proveedor integral de soluciones ópticas líder en la industria, abarcando la industria de comunicaciones más amplia.
Este segmento se clasifica en dos grupos de productos principales: red de operador y red empresarial.
El grupo de productos de red de portador consta principalmente de productos y soluciones para infraestructuras de comunicaciones de fibra óptica para servicios como comunicaciones de video, datos y voz.
El grupo de productos de red empresarial consta principalmente de redes de comunicación por fibra óptica dirigidas a negocios, gobiernos y personas para uso propio.
To provide support of authorized IT Devices for business use in connection with Corning IT platforms, resources, services and systems in serving the operational interests of the company.




Perform as part of the Service Desk (SD) team, serving as a single point of contact for the user community providing effective, timely troubleshooting and resolution to common issues and requests, or ticket routing to specialized or advanced level support.
- Responds courteously and promptly to user phone calls, live chats, incoming tickets and other assigned service channels
- Effectively use ServiceNow to manage tickets throughout their lifecycle
- Contribute towards meeting or exceeding SD metrics, targets and goals
- Follows all Corning IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management.
- Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests.
Provide KB feedback to improve articles.
- Interact with vendor for technical support to ensure effective resolution of 3rd party services.
- Actively maintain tickets according to processes and within established SLAs.
This includes the timely update of tickets to track all troubleshooting performed and communications with users, vendors, and other IT teams.
- Monitor the queue and action or route tickets.
- Inform leadership of broader issues impacting users or the team
- Interact with teammates throughout the day to share information and knowledge
- Fulfill all administrative requirements on-time
- Answer,



respond to and route Corporate Calls as needed
**EDUCATION REQUIREMENTS**
- Associate degree in IT or related professional certification
**WORK EXPERIENCE**
- A minimum of 2 year of IT Helpdesk or Service Desk experience
**REQUIRED SKILLS**
- Time management.
Ability to meet and keep a schedule.
Ability to multitask, complete tasks and meet deadlines in a fast-paced environment
- Customer service experience, preferably in a call center environment
- Strong work ethic with an attention to detail and a positive attitude
- Self-starter, able to work in team environment and motivate others
- Strong technical abilities, including knowledge and skill with computers and mobile devices
- Strong organization, and planning skills, with ability to handle changing priorities
- Interpersonal skills, empathy, patience, and ability to communicate clearly
- Must be fluent in English, with the ability to read, write, and comprehend
- Experience with call management software such as Finesse or similar
- Quality /documentation experience
- Microsoft Azure
- Active Directory Administration
- Experience with Windows troubleshooting including monitor display issues, printing, connectivity, etc.
- Configuration & distribution of corporate mobile devices
- Troubleshooting Cisco VPN and Pulse clients
- Facilitating Citrix connectivity
- LogMeIn remote connection/utilization or similar tool
- Asset management skills
- Edge and Google Chrome support
- Installation/configuration of various Software
- Printer/driver troubleshooting & installation
- ServiceNow or similar ticket management tool
- Nexthink Experience
- Windows Defender
- MECM Deployment of software
Un trabajo que transforma una vida.
Corning te ofrece el paquete completo.
- Tu

📌 It Help Desk Technician (Monterrey)
🏢 Corning
📍 Monterrey