Riviera Maya Catamarans - provides boat rental reseller throughout the Riviera Maya, as well as Holbox and Cancun area, Mexico Sol Tours - provides land and other adventure-based tours.
The office is located in Puerto Aventuras.
**Key Responsibilities**:
- Coordinate and manage pre-arrival and arrival services to the clients, for their boat rentals and land tours efficiently, ensuring high standards of customer service.
- Assist in the promotion and resale of catamaran rentals and adventure tours.
- Offer clients expert guidance on our diverse range of services, including knowledge of popular local spots, marinas, and tour routes.
- Supervise and motivate the team, ensuring smooth operations and a high level of customer satisfaction.
**Job Requirements**:
- **Languages**:Fluent** in both **English** and **Spanish** is **essential** for clear communication with a diverse clientele.
- **Experience**: Previous experience in **customer service** and **care** is a must, particularly in tourism or hospitality roles.
- Strong understanding of the **Riviera Maya region**, including key areas like Tulum, marinas, and popular tourist zones.
- Ability to **work under pressure** and thrive in fast-paced environments,



especially during busy seasons.
- Excellent **math skills** and proficiency in **Excel** for managing bookings, calculations, and financial tracking.
- **Attention to detail** in all aspects of the job, from bookings to customer interactions.
- **Schedule flexibility** is important, as work hours may vary based on client needs and business demands.
- Willingness to **work as part of a team**, collaborating with colleagues to ensure smooth operations and a positive work environment.
- This is a **growing position**, offering opportunities for personal development and career advancement within the company.
- Strong multitasking abilities, with the capacity to manage multiple tasks and clients simultaneously without sacrificing quality.
**Additional Skills**:
- A goal-oriented, self-motivated individual who takes initiative, gets the job done, and fosters a positive, high-performance work environment.
- Outstanding **communication skills**, both written and oral, with an emphasis on clear, professional interactions.
**Job Types**: Full-time, Permanent
Pay: Up to $18,****** per month
Work Location: In person

📌 Operations & Guest Services Coordinator (Quintana Roo)
🏢 RIVIERA MAYA CATAMARANS & MEXICO SOL TOURS AND
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