**Req ID**: ******
We are currently seeking a Network Specialist to join our team in Guadalajara, México (MX-MEX), Mexico (MX).
Role Responsibilities:
Must have great experience on Routing & Switching, Wireless (Cisco & Aruba)
Vendors supported - Cisco, Aruba
Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE ****** a, Ethernet, IEEE *****x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Owning and documenting escalated support tickets and service requests through resolution via ServiceNow
Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept
Working knowledge of Networking products from Cisco, Aruba
Skills and knowledge and adherence to ITIL & Change Management processes
Excellent communication skills, both written and oral
Strong customer service skills; interfaces with customers, end users, partners and associates




Rotating on-call, support queue management, preforming network system analysis and reporting
Willing to work in 24X7 environment
Basic Required Qualifications:
8+ years of experience on managing LAN & WAN & Wireless Infrastructures
Vendor experience to include - Cisco, Aruba
Adaptive, communication, presentation, and leadership skills
Strict adherence to defined policies, processes and procedures
Responsible for NW services improvement and operational task improvement
Responsible to carry out the troubleshooting on Networks and Appliances Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports.
Management of Network & appliances Ensure earlier resolution to the issues to meet SLA Ensure hardening & patching of devices meet compliance standardsFollowing up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes
Work on the Service request and Incidents
Scope and device relation with load analysis
**About NTT DATA

📌 Network Specialist (Guadalajara)
🏢 Ntt Data
📍 Guadalajara