**We offer**:
**Your responsibilities**:
- Provide second-level support for Salesforce support items, focusing on areas such as automation, validation, integration (including SAP and other systems), and configuration topics.
- Troubleshoot and resolve a variety of user issues with guidance from senior specialists, ensuring a high-quality Salesforce experience for internal customers.
- Collaborate with business and IT colleagues, architects, and team members across our global organization to help deliver sustainable Salesforce solutions.
- Assist with root cause analysis and help identify process optimizations or technical improvements for recurring issues.
- Contribute to the documentation of processes and the maintenance of data models within the Salesforce landscape.
- Proactively develop your knowledge by staying informed about new Salesforce features and best practices and participating in training and mentoring opportunities.
**Tasks and Qualifications**:
**What You Will Do In This Role**:
- Provide second-level support for Salesforce support items, focusing on areas such as automation, validation, integration (including SAP and other systems), and configuration topics.
- Troubleshoot and resolve a variety of user issues with guidance from senior specialists, ensuring a high-quality Salesforce experience for internal customers.
- Collaborate with business and IT colleagues, architects,



and team members across our general organization to help deliver sustainable Salesforce solutions.
- Assist with root cause analysis and help identify process optimizations or technical improvements for recurring issues.
- Contribute to the documentation of processes and the maintenance of data models within the Salesforce landscape.
- Proactively develop your knowledge by staying informed about new Salesforce features and best practices and participating in training and mentoring opportunities.
**What We Are Looking For**:
- Salesforce Administrator certification required (or firm commitment to obtain it in the first 6 months); additional certifications (such as Platform Developer) are a strong plus.
- Initial experience supporting or configuring Salesforce (automation, validation, configuration, or integrations preferred); some exposure to Salesforce development (APEX, Lightning Components) is a plus but not mandatory.
- Willingness and motivation to learn from senior colleagues and develop technical and professional skills.
- Excellent analytical and problem-solving abilities with a strong service orientation.
- Good communication skills and a collaborative spirit; fluency in English (spoken and written).
- Familiarity with IT Service Management (ITIL) and agile project methods (Scrum) is a plus.

📌 Junior Crm Consultant (Xico)
🏢 Dematic Logistics de Mexico de C.V.
📍 Xico