**The role**:
**What you will be doing**:
- Respond to complex technical issues where standard procedures have failed, using customer-centric interpersonal skills and technical product knowledge.
- Stay up to date with software updates and changes through training to provide timely and accurate customer support.
- Assist with system setup, configuration, and integration tools to enhance product functionality.
- Address concerns raised by other departments, such as customer experience or sales.
- Mentor and assist other team members.
- Contribute to and utilize the department's knowledge base articles and FAQs.
**What you will likely bring**:
- Excellent written and verbal communication skills for documentation and customer support.
- Strong customer experience and troubleshooting skills.
- Detail-oriented with strong research and problem-solving abilities.
- Experience working in a high-volume support environment.
**What could set you apart**:




- 3+ years of applicable experience in technical support or a related field.
- Prior experience with ERP systems and SQL data querying.
- Industry knowledge and experience in accounting processes.
Tipo de puesto: Tiempo completo
Sueldo: $25,****** - $29,****** al mes
Ventajas:
- Bebidas gratis
- Estacionamiento gratuito
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipo de ubicación:
- Trabajo híbrido
Escolaridad:
- Licenciatura terminada (Obligatorio)
Experiência:
- Accounting experience: 2 años (Obligatorio)
Idioma:
- Advanced English (Obligatorio)
Lugar de trabajo: remoto híbrido en Monterrey, N. L.

📌 Accounting Support Specialist (Monterrey)
🏢 Epicor
📍 Monterrey