**Why Join Us?
**
- Be a hero for our rare disease patients_
Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx.
We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth - so employees can thrive in all areas of their lives, in and outside of work.
Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.
If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team_.
_
**Position Summary**:
**_ ultra_**_focused - Work together to fearlessly uncover new possibilities_
Manager Operations will act as a liaison between Ultragenyx Mexico, Ultragenyx LATAM, Local Retail Distributors, government payors and third-party logistics providers while providing optimal customer service throughout all aspects of relationship management, ensuring a best
- in
- class Supply Chain Process for delivery of finished products from the warehouse to the order completion after quality release at the customer site.
Coordinate the relationship between all stakeholders that participate in the supply chain process since the forecasting till the delivery the product to the customer.
He /she meet or exceed required targets for On Time Delivery, Distribution Cost per Vial and maximum Deviation quotas in serving customers in Mexico.
He/she is also in charge of the relationship with public institutions by our commercial partners when the content is the follow up related to our product orders flux and will make sure product demand, bids, tenders and purchase processes for Ultragenyx Mexico's products are attended.
**Work Model**:
Flex:



This role will typically require onsite work 2-3 days each week, or more depending on business needs.
In many locations, the business will set certain days each week that Flex employees are required to be onsite.
**Responsibilities**:
- Create monthly supplier forecasts.
- Coordinate with the commercial and distribution partner, and 3PL, customer inquiries such as purchase orders, quotations, vial requests, complaints for lost or damaged goods, product returns or exchanges.
- Follow up that orders are delivered as per contractual agreements and the existence of proper documentation, including transit documents and customs clearances, exists for shipments.
- Ensures documentation is accurately processed and released to carriers, forwarders, customers and agents in a timely manner.
- Manage inventory levels in warehouse, place PO'S to our supply team and manage demand forecast.
- Supervises and develops the Distribution Partners and provides training to team.
- Daily execution of importation process, sales orders, rush orders, service requests and advance exchange programs (Shipping Calendar processing, etc )
- Analyzes service failures/issues and suggest performance improvement processes to enhance future service delivery.
- Work closely with other teams such as Sales, Supply, patient support, Finance, Distribution, QA, PV, Regulatory and Contracts.
- Report the monthly forecast demand vials to financial team and conciliate every month the actual demand.




- Be compliant with Ultragenyx Code of Conduct, policies and procedures.
- Work closely with 3PL and local partners to ensure product import processes are executed efficiently and manage all legal requirements as Import licenses, taxes, documentation, etc.
**Requirements**:
- Minimum 5-10 years of experience in the Pharmaceutical / Biotech industry.
- Knowledge in analytical, reporting and data management processes; preferably in the health care industry.
- Previous experience in local sales and import process.
- Create monthly supplier forecasts.
- Coordinate with the commercial and distribution partner, and 3PL, customer inquiries such as purchase orders, quotations, vial requests, complaints for lost or damaged goods, product returns or exchanges.
- Follow up that orders are delivered as per contractual agreements and the existence of proper documentation, including transit documents and customs clearances, exists for shipments.
- Supervises and develops the Distribution Partners and provides training to team.
- Daily execution of importation process, sales orders, rush orders, service requests and advance exchange programs (Shipping Calendar processing, etc )
- Analyzes service failures/issues and suggest performance improvement processes to enhance future service delivery.
- Work closely with other teams such as Sales, Supply, patient support, Finance, Distribution, QA, PV, Regulatory and Contracts.
- Report the monthly forecast demand vials to financial team and conciliate every month the presente demand.
**#LI-CK1**#LI-Hybrid**
**_Full Time employees across the globe enjoy a range of benefits, including, but not limited to:_**
- **_Generous vacation time and public holidays observed by the comp

📌 Contractor Business Operations Manager (Xico)
🏢 Ultragenyx Pharmaceutical
📍 Xico