Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department.
Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment.
Take payments for Customers to place orders at a store or the websiteResponsibilitiesHandle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiriesFollows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties.
Feeds ticketing systems to record Customer interactions and transactions.
Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedbackCreate performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment.
Process orders, rebates, complaintsRequirementsA high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.Area of study: Customer ServiceYears of experience: One to two yearsType of experience: Customer Service, Call Center knowledge, AutoZone CultureSpecial certifications or technical skills: Communication skills - verbal and written,



bilingual, basic computer softwareOther/preferred: Self-direction.AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas.
In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners.
Working at AutoZone means being part of a team that values dedication, teamwork and growth.
Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.AutoZone, and its subsidiary, ALLDATA are equal opportunity employers.
All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.Job InfoJob Identification *****Posting Date 11/24/2025, 03:34 PMJob Schedule Full timeLocations Ave Hemingway *****-A, Chihuahua, CHIH, *****, MX#J-*****-Ljbffr

📌 Customer Service Agent (Chihuahua)
🏢 AutoZone de México
📍 Chihuahua