Our MXCF Operations network delivers millions of packages and smiles to Amazon customers every day.
We are looking for experienced, strategic leaders to join our team as an Operations Manager at our new Inbound Cross Dock (IXD) - the first of its kind in Mexico.
This state-of-the-art facility represents a significant milestone in Amazon's expansion in Latin America, featuring new processes and innovative cross-docking solutions.
As Operations Manager, you will lead and develop a team of Area Managers and their respective departments, overseeing multiple shifts and being responsible for the end-to-end operations of significant portions of the facility.
You will drive operational excellence through strategic planning, continuous improvement initiatives, and development of your leadership team while ensuring the highest levels of safety, quality, and performance across operations.
Key job responsibilities
Lead team of Area Managers and their departments across multiple shifts
Design and execute site-wide strategic initiatives and process improvements
Develop comprehensive data-driven action plans impacting entire building operations
Manage budgets, headcount planning, and resource allocation
Drive safety, quality, and productivity metrics across all departments
Implement innovative solutions to enhance operational efficiency
Lead cross-functional projects and continuous improvement initiatives
Ensure standardization of processes across operations
Partner with senior leadership in Safety, Engineering, LP, QA, and HR
Develop and execute long-term operational strategies
Create performance management systems driving accountability at all levels
Lift up to 49 pounds
Stand/walk extended periods
Work in variable noise levels and temperatures
Navigate stairs where applicable
Frequent pushing, pulling, squatting, bending, reaching
A day in the life
Lead team meetings to review critical metrics, KPIs, and strategic initiatives across all departments
Direct multiple Area Managers in shift planning, resource allocation, and operational execution




Conduct strategic Gemba walks to assess building-wide performance, identify improvement opportunities, and ensure standardization
Drive high-impact problem-solving sessions addressing complex, cross-functional challenges
Oversee implementation of major process improvements affecting multiple departments
Lead quarterly business reviews and strategic planning sessions with senior leadership
Manage critical projects that impact site-wide operations and network performance
Collaborate with regional teams on new initiatives and best practice implementation
You'll be responsible for driving operational excellence while developing future leaders and implementing strategic initiatives that shape the future of our network.
About the team
We're launching an exciting new operation in Mexico - our first Inbound Cross Dock (IXD) in the country!
This represents a significant milestone in Amazon's growth in Latin America, and you'll be part of the founding team that will shape the future of our upstream operations in the region.
This team will play a crucial role in Amazon's supply chain network, managing the efficient flow of vendor and sellers shipments to multiple Fulfillment Centers across Mexico.
We're focused on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network that will streamline the receiving and distribution process of the inventory products.
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion.
We host annual and ongoing learning experiences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.




Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
3+ years of employee and performance management experience
Work a adaptable schedule/shift/work area, including weekends, nights, and/or holidays
Speak, write, and read fluently in English at C1 level or above
Bachelor's degree
Preferred Qualifications
1+ years of performance metrics, process improvement or lean techniques experience
Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
5+ years of exceeding quota and key performance metrics experience
6+ years of solving problems with technology in the Automotive & Manufacturing industries experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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📌 Operations Manager, Ixd Operations (Lerma)
🏢 Amazon
📍 Lerma