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Customer Service Analyst
Date:
Jul 28, ****
City :
Mexico City
State :
México (MX-MEX)
Country :
Mexico (MX)
Requisition Number:
*****
A Day in the Life:
This role is the first point of contact for any customer who has a purchase order, special requirement, question or an issue with a product or service from the company. The target is to ensure excellent service standards, maintain high customer satisfaction and internally has a clear communication with sales, operations and logistics team, always considering business cost and profits. Coordinate and Lead execution of order book with warehouse, logistics and documentation teams
Essential Functions:
Input in SAP the purchase orders from the customer
Responsible of the "order – to – delivery" process
Follow up of the trading position of each customer, always been aware of volume, price and delivery period. Commercial negotiation vs SAP.
Follow up of the drag position with commercial team
Responsible for addressing customer questions about products and services.
Responsible of validate in customers portal the good receive information to proceed with invoicing process
Maintain a record of the customers' requirements (transport specs, hours, handling, etc)
Follow up of customers complaints
Channel communication between quality, logistics, operations and billing & collection
Master Data: new customers, update info, extensions, etc.
SAP key user
Work closely with import team, forwarding agents, and freight brokers to provide cross boarder support for seamless warehouse replenishment.
Reconcile inventory to orders and forecast to request replenishment from intercompany sources for support of customer orders.
Also in charge of:
Cleaning customer position.
Complaints resolution with QA Team
SAP Trials
Skills/Experience Requirements:




At least 3 years' experience in Invoicing, Logistics or commercial.
Bachelor's degree in Industrial engineering, administration or others.
Knowledge of English – Native Spanish
Strong Knowledge of importation process and custom compliance preferred.
Desirable Technical knowledge in food companies
SAP knowledge
Excel knowledge
SCHEDULE:
Monday to Saturday, weekends availability remotely.
Availability to travel.
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they're grown to where they're needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening general food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.
Every day our people exemplify these values, which represent Bunge at its core:
Values
We Are One Team – Collaborative, Respectful, Inclusive
We Lead The Way – Agile, Empowered, Innovative
We Do What's Right – Safety, Sustainability, With Integrity
Job Segment:
Industrial Engineer, Sales Operations, Warehouse, Sales Support, Customer Service, Engineering, Sales, Manufacturing
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📌 Customer Service Analyst (Xico)
🏢 Bunge Iberica
📍 Xico