Who We Are Building the AI-first frontier enterprise.

We are a integral technology consultancy with a trademarked, AI-first approach-Gen-e2™. It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

- We are small enough to care locally, big enough to deliver globally (10 countries, 450+ experts from 50+ nationalities )

- We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.

- We are robust and resilient (100% independent, 0 debt, founded 2009)

- We are AI-native professionals who invest in what we believe and work as a collective intelligence

- We are positive, courageous and deliver at the leading edge.

Your Role

As a Lead Content Ops & Conversational AI , you will define and scale the Content Operations practice, transforming content into a strategic, reusable, and AI-powered infrastructure across all customer touchpoints.

- Define and implement the Content Ops model , including governance, voice & tone frameworks, and content standards

- Design and scale omnichannel conversational systems (chatbots, voice, messaging, email, in-product experiences)

- Build and manage modular, reusable conversational flows aligned with user journeys and business goals

- Establish semantic QA frameworks to ensure consistency, accuracy, and brand alignment across channels

- Design and optimize end-to-end content workflows , integrating Product, Marketing, CX, and Engineering

- Define and manage tooling architecture ,



including conversational platforms and content automation tools

- Leverage AI/NLP and LLMs to design, generate, and optimize conversational experiences

- Train, fine-tune, and evaluate language models and conversational systems

- Integrate platforms such as Voiceflow, Dialogflow, Rasa, ChatGPT, Braze, Twilio, Sendgrid

- Define and track OKRs and KPIs , including comprehension rates, resolution rates, engagement, and conversion

- Drive content personalization and automation strategies at scale

- Act as a strategic bridge between Product, Marketing, Data, and Engineering teams

- Influence stakeholders and scale adoption of Content Ops practices across the organization

Who You Are

- Proven experience in Content Ops, Conversational Design, or CX/UX Writing at scale

- Strong experience designing conversational experiences across multiple channels

- Hands-on experience with NLP, LLMs, or AI-driven content systems

- Experience with conversational tools such as Voiceflow, Dialogflow, Rasa, or similar

- Familiarity with CRM/engagement platforms (Braze, Twilio, Sendgrid)

- Strong understanding of content lifecycle, governance, and modular content systems

- Experience defining voice & tone systems and content guidelines

Soft Skills





- Strong strategic communication and storytelling mindset

- High level of empathy and user-centric thinking

- Ability to facilitate cross-functional collaboration

- Strong systems thinking applied to content ecosystems

- Comfortable making decisions in complex and ambiguous environments

AI-Native Engineering (Core Expectation)

- UseGenerative AI coding tools (e.g., GitHub Copilot, Cursor) as a first-class engineering assistant for:

- Code scaffolding and refactoring

- Code generation and optimisation

- Test-cases and documentation generation

- Build applications through AI-driven development practices , including:

- AI-assisted debugging and troubleshooting

- Intelligent code completion and pattern recognition

- Automated documentation generation

- Apply prompt engineering best practices for reliable, repeatable engineering outcomes.

- Validate GenAI output (determinism checks, guardrails, fallback logic).

More About PALO IT Our clients include some of the world's most successful companies. We collaborate with leading enterprises, next-generation businesses and frontier partners, shaping what comes next, helping them scale AI and solve complex business and technology challenges.

What We Offer

- Stimulating working environments

- Unique career path

- International mobility

- Internal R&D; projects (including Gen-e2™)

- Knowledge sharing

- Personalized training via PALO IT Academy

- Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.

#J-18808-Ljbffr

📌 AI Native Content Strategist (Ciudad de México)
🏢 Palo It
📍 Ciudad de México