Tactical retention responsibilities for assigned accounts include:
- Lead and manage the implementation of any new services in collaboration
with the appropriate operational stay at all origins/destinations
- Coordinate, distribute, and maintain Standard Operational Procedures (SOPs)
in collaboration with Sales, Operations, and Finance
- Penetrate organizational structure and develop relationship beyond main
points of contact
- Ensure each Crane Worldwide office servicing the account understands the
SOPs and executes accordingly
- Maintain rates and assess yields monthly
- Monitor account for timely payments and assist with collections on past due
invoices
- Set up internal reports to monitor our performance in meeting critical
milestones
- Immediately communicate any issues or exceptions to Operations
- Enter all meeting notes, action items, complaints, compliments into our CRM
and distribute to appropriate people in general network
- Assign a corrective action to every issue/complaint and follow-up on
effectiveness of corrective action to ensure client satisfaction with the
resolution
- Manage and lead business reviews; establish a quarterly review cycle, at a
minimum
Engage Sales and Operations to participate in client meetings, presentations,




and business reviews
- When necessary, travel within region to visit accounts/account sites and Crane
Worldwide offices to review procedures and maintain customer
information/satisfaction
- Update status of progress on business opportunities
- Continuously focus on penetrating other areas of the business for additional
support and to uncover additional business opportunities
- Ensure all company policies and regulatory requirements are adhered to
Strategic Responsibilities
- Understand accounts’ business strategy, objectives, and risks/constraints;
continually focus efforts on providing solutions to achieving objectives and
mitigating risks/constraints
- Continuously pursue and implement more efficiency and cost reduction
measures
- Provide accounts with market updates (trade agreements, strikes, new
capacity being introduced, etc.) and educational support
- Identify growth opportunities and develop a strategy to secure opportunities
with the appropriate internal resources
- Create a business development plan with short
- and long-term business
objectives, initiatives, and quantified value-added contributions

📌 Key Account Manager (Tláhuac)
🏢 Crane Worldwide Logistics
📍 Tláhuac