Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.
As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.
The role can be located in Mexico or Canada.
Tasks
What you’ll do:
- Continuous operations of the solution.
- Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
- Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
- Troubleshoot IMS Telco or Cloud-related issues.
- Keep clients updated on the progress.
- Continuously monitor the deployed solutions.
- Continuously improve internal processes and KPI.

Requirements
Our Ideal new colleague:




- Experience with Linux machines (setup, admin, operation).
- Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
- Debugging and tracing skills (Wireshark).
- You are experienced with IMS.
- Very good communication and customer handling skills.
- Fluency in English.
- Available to work in rotating shifts
- Experience providing support to technical clients and their teams.

Nice to have:
- Knowledge of signaling standards and protocols such as SIP and Diameter.
- Experience with Kubernetes administration.
- Worked with public clouds like AWS and GCP.
- Experience in mobile networks (EPC and 5G).

A little more about our culture and why you should join
- Work-Life-Balance is a priority: Versátil working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work
- We are committed to building a diverse

📌 24/7 Telecom Operations (Estado de México)
🏢 ng-voice
📍 Estado de México