**A. Job Summary.**
The Service Delivery Sr Specialist, plays a critical role within the Service Delivery & Quality department. This individual will be responsible for developing, implementing, and maintaining a robust KPI framework to measure and monitor organizational performance.
**B. Job Responsibilities**
- Partner with business stakeholders to identify and define relevant KPIs aligned with strategic objectives.
- Design and implement effective data collection processes for KPI measurement.
- Conduct in-depth data analysis to identify trends, variances, and areas for improvement.
- Develop and maintain KPI dashboards and reports for clear and concise communication of performance insights.
- Monitor KPI performance and provide timely alerts and notifications for critical deviations.
- Participate in the continuous review and improvement of KPI definitions and methodologies (using Kaizen & Kaikaku principles).
- Collaborate with the CPI Manager and other specialists to ensure data integrity and consistency across the organization.
- Translate complex data analysis into actionable recommendations for enhancing operational efficiency and achieving KPI targets.
- Prepare presentations and briefings to communicate data insights and recommendations to stakeholders.
**C. Job Knowledge and Skills**:
- Excellent analytical and problem-solving skills.
- Strong attention to detail and accuracy.




- Ability to work independently and manage multiple priorities effectively.
- Excellent communication and presentation skills.
- Proficient in Microsoft 365.
- Experience with data analysis tools (e.g., Excel, SQL).
- Proficient in Data visualization software (e.g., Tableau, Power BI).
**D. Years of Experience**:
- Minimum of 2-3 years of experience in performance management, business intelligence or finance related.
- Analytical experience or job position.
- Proven track record of successfully developing and implementing KPI frameworks.
- Experience working in a cross-functional environment.
**E. Education**:
- Bachelor's degree in business administration, Statistics, data mining, or a related field.
- Data Analytics related courses/ certifications.
- Certification in SCRUM, Six Sigma, Design Thinking, or a similar performance improvement methodology a plus.
- Language:Fluent in English, Portuguese desired
**Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.**
Aguascalientes Aguascalientes Mexico

📌 Service Delivery Sr Specialist (Aguascalientes)
🏢 Nissan
📍 Aguascalientes