Descripción y detalle de las actividades
**Duties and Responsibilities**:
- Manage a high volume of incoming phone calls.
- Identify and assess customers’ needs to achieve resolution.
- Build sustainable relationships and trust with customer accounts.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Experiência y requisitos
**Requirements**:
- Advanced level of English (Read, written and spoken).
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.




- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma.
Beneficios
- Beneficios de acuerdo a la LFT
- seguro de vida
- fondo de ahorro
- confiable de gastos médicos
- servicios médicos en planta
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Preparatoria
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Customer Service Representative Sr (Ciudad Juárez)
🏢 Grupo TECMA
📍 Ciudad Juárez