Job Summary
The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts. The AC has three main focus areas: 1) maintenance and understanding of customer demands 2) managing customer shipments and 3) managing communication around areas that impact demand and/or shipments. Specific duties include:
- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
- Developing inventory, production and delivery plans for the customer




- Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations
- Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
- Anticipating customers’ needs in order to ensure maximum customer satisfaction
- Ensures ownership and business continuity for account coverage
**Position Requirements**:
- Travel required with potential for relocation within Mexico
- Working from home OK during COVID-19 situation, though interaction with ECI plants highly desirable
- Must have ability to work flexible hours due to the nature of customer needs and expedites
- Attend customer calls or respond to urgent queries that occur after standard shift hours
Tipo de puesto: Jornada completa
Sueldo: $1.00 - $2.00 al mes
Beneficios:
- Estacionamiento de la empresa
- Seguro de gastos médicos mayores
- Seguro de vida
- Teléfono de la empresa
- Vales de despensa
Tipo de jornada:
- Lunes a viernes
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial

📌 Customer Service (Bordo Blanco)
🏢 Electrocomponentes De Mexico
📍 Bordo Blanco