Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
**Location: México**
**Your role**:
**Your expertise**:
- Support the Incident Management process to resolve Incidents - create, analyze, resolve and verify incidents.
- Oversee incidents backlog and define measures to reduce rising trends in backlogs
- Document root-causes, solutions and proactively create Knowledge Base articles for resolved or re-occuring incidents
- Effectively analyze, document, and independently resolve most technical issues.
- Accountability for Operations Security compliance
- Utilize problem-solving techniques and skills to manage content within the client’s infrastructure and ensure data integrity.
- Liaise with other locations, coordinate the local team, and work with the functional lead and/or country manager to identify and implement necessary actions. Create Incident tickets, verify input and provide resolution (e.g. by knowledge base entries)
**Requirements/Skills**:
- Degree in Systems Engineering, Computer Engineering, Information Technology, or related fields with a focus on technology and/or networks
- Progressive years of experience in a technical support or administration role dealing with software, hardware, networks, databases, and/or desktop equipment
- Bilingual in English and Spanish or Portuguese




- Extensive knowledge of network administration, LAN/WAN protocols (FTP, IPSec VPN, SSL VPN, TCP/IP, Websocket, websocket over IPSec, Firewalls)
- Core skills in Networking, Cisco Routing, and Switching
- Understanding of Cloud concept - basic understanding of AWS, Basic understanding of Kubernetes
- VPN configuration and troubleshooting across multiple firewall brands (e.g., Fortinet, Palo Alto, Cisco, WatchGuard, SonicWall)
- Good understanding and experience of ITIL framework practice for Service Operation (certificate would a plus)
- Certifications: CISCO CCNA and/or CCNP
- Previous experience in the healthcare industry
- Able to self-organize incoming topics, prioritize them and working structure
**Who we are**:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
**How we work**:
When you join Siemens Healthineers, you become one in a general team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

📌 IT Operations Engineer for Smart Connectivity Services (Ciudad de México)
🏢 Siemens Healthineers
📍 Ciudad de México