**Operations Lead - Driving Daily Execution & Excellence**
**Location**: Santa Fé, CDMX | **Team**: Operations | **Reports To**: Director of Customer Success
**Why Certu Systems?**
Work alongside top problem-solvers addressing complex logistics challenges through a proven supply chain AI platform used by national and general enterprises. Every day, we ensure the right products reach the right customers at the right time - with maximum efficiency and mínimal cost.
Own daily operations, lead from the front, and drive high-impact projects - if that sounds like you, this is your role.
**Your Mission (Should You Choose to Accept It)**
You’ll own the execution and continuous improvements of operations in Mexico, working closely with the Director of Customer Success to align on goals, escalate blockers, and drive impact.
In a small, fast-moving team, this is a hands-on role where you lead by doing - making sure daily operations run smoothly, efficiently, and with a high bar for quality.
You’ll take the lead on solving real problems, streamlining processes, and managing high-impact projects. At the end of the day, it’s all about delivering results that move the business forward.
**What You’ll Own**
- Be accountable for execution of daily operations — no task too small nor too big.
- Coach and support Customer Success Specialists, working alongside them every day.
- Take charge of shipment exception handling, escalations, and incident response.
- Identify operational bottlenecks and implement hands-on process improvements.
- Own KPIs and use data to troubleshoot and improve daily performance.




- Manage high-impact projects that will propel the company’s growth in Mexico.
- Communicate clearly across our global teams to ensure seamless collaboration and alignment.
**You Are**
- Certified in Project Management (PMP, PRINCE2, or equivalent) strongly preferred.
- Holder of a degree in IT, Computer Science, Engineering, or other analytical fields.
- Experienced — with 5+ years in hands-on operations roles involving project management, direct execution and team support.
- Fluent in English and Spanish, both written and spoken.
- Detail-obsessed, action-oriented, and committed to operational excellence.
- An agile, hands-on leader who leads by example, dives deep, and thrives in high-velocity environments.
- Unburdened by legacy practices, old-school mindsets, and never satisfied with “this is how we’ve always done things”.
**What’s In It for You?**
- Competitive salary starting from MX$60,000/month, based on experience, plus performance-based bonuses.
- A pivotal role in a high-growth company transforming supply chain logistics.
- Opportunities to grow and rise rapidly and take on more responsibility based on results and merit.
**Ready to Own It?**
Pay: From $60,000.00 per month
Ability to commute/relocate:
- 05348, Santa Fe Cuajimalpa, CDMX: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you certified in Project Management i.e. PMP, PRINCE2 or equivalent?
**Education**:
- Bachelor's (required)
**Experience**:
- operations: 5 years (required)
- project management: 5 years (preferred)
**Language**:
- English (required)
- Spanish (required)
Work Location: In person

📌 Operations Lead (Santa Fe)
🏢 Certu Systems
📍 Santa Fe