Refunds Specialist
Remote
**ROLE**:
**Property Leads** is a fast-growing startup building cutting-edge lead generation and data solutions for the real estate industry. We're a lean, high-impact team of 20, solving complex problems at the intersection of technology, data, and growth.
- evening and weekend work are required, and 40-60 hours per week are required.
**RESPONSIBILITIES**:
- Move all prospects to the proper pipeline stage via CRM throughout the day.
- Maintain a clear, up-to-date, and accurate pipeline in our CRM.
- Follow up diligently and consistently with sellers over extended periods.
- Document all interactions with prospects and clients in the CRM's “notes” section, escalating to Support or the Senior Refunds Coordinator as needed.
- Process refunds with integrity, according to the refund policy.
**RESULTS**:
- Reach sellers promptly to help determine the outcome of declining/approving a refund request.
- All sellers are promptly followed up with.




- There is an effective line of communication between this role and the Senior Refunds Coordinator in which all necessary information is communicated promptly.
- Continuously improve communication skills (Crucial Conversations book, etc.)
- All internal communication cycles are adequately followed.
**REQUIREMENTS**:
- Proven work experience with cold calling or phone sales.
- You must enjoy being on the phone and speaking to sellers.
- Excellent communication skills, including listening and facing conflict head-on.
- Excellent at building rapport.
- Willing to work in a fast-paced environment and rapidly grow.
- Open to learning new processes in cold calling/seller outreach.
- Self-sufficient and able to properly manage one's own time.
- Well-organized and able to maintain a pipeline that the Refunds Coordinator and sales Manager can observe and understand.
- Strong interpersonal skills.
- Experience as a real estate investor is _preferred_ but optional.
- Must pass written and verbal exams.

📌 Refunds Specialist (México)
🏢 Property Leads
📍 México