six core values
are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.
The Opportunity:
What you’ll be doing every day:
Applicant Support & Advising
- Assist applicants with program inquiries and requirements
- Provide advisement to students on alternative program options that meet their interests and educational backgrounds
Action deferral-related processes and inquiries
- Action refund-related processes and inquiries
- Assist students in meeting enrollment conditions and resolve uncertainties post-offer
- Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required
Document & Eligibility Review
- Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
School & Partner Collaboration
Communicate with our partner school and assist students in meeting enrollment conditions and resolve any uncertainties
Communication & Process Guidance
- Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received
Process Maintenance & Improvement
Meeting Key Performance Metrics
Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.
What you bring to the table:
- An associate's or Bachelor's degree is an asset
- 1-3 years of customer service experience
- Strong proficiency in Spanish and English




- Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
- Strong analytical abilities, detail-oriented, and a high level of accuracy
- Working knowledge of Google spreadsheets, Microsoft Word, and Gmail
- Adept in researching and problem-solving capabilities
- Someone who thrives in a collaborative, teamwork environment
- Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy
- Ability to work in a adaptable, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
- Excellent interpersonal skills and verbal and written communication skills
About ApplyBoard
ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.
ApplyBoard’s global team assists students and our 1,500+ partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard keeps international students at the heart of everything we do.
Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

📌 Customer Experience Advisor (Ciudad de México)
🏢 Applyboard
📍 Ciudad de México