**Join Our Team as a Customer Success Representative** **at Equivity!**
At Equivity, we believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated Customer Success Representative to bring their unique talents to our collaborative and supportive environment.
**Your Impact**
In this role at Equivity, you'll provide customer and sales support to a US-based company, a leading provider of innovative mobility solutions. Your contributions will help us deliver exceptional results and make a positive difference in our industry.
**What You’ll Do**:
**Customer Service**:
- Respond promptly and professionally to **customer inquiries about their subscription services**:
- Assist customers with product information, troubleshooting, and order processing.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
**Sales Support**:
- Collaborate with the sales team to facilitate order fulfillment and logistics coordination.
- Generate and manage sales leads through CRM software.
- Schedule customer meetings for outside sales team.
- Assist in preparing sales presentations and proposals.
**Light Marketing Support**:
- Conduct market research and competitor analysis to support marketing strategies.
- Coordinate the distribution of marketing materials and promotional items.
**Back Office Administrative Support**:




- Manage calendars, schedule appointments, and coordinate meetings.
- Prepare and maintain documents, spreadsheets, and reports.
- Assist with data entry, file organization, and record-keeping tasks.
**What We’re Looking For**:
- Bachelor’s degree in **business administration, marketing, legal, accounting, or related field**.
- **Excellent English**communication skills, both written and verbal.
- Strong customer service orientation with a proactive and problem-solving attitude.
- Proficiency in Google (Docs, Sheets, Slides), Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with CRM software.
- Ability to work independently with mínimal supervision while also being a collaborative team player.
- Excellent problem-solving skills.
- Exceptional organizational skills and attention to detail.
- Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
- Interest in the legal industry and its intersection with AI.
**What we offer and other important information**:
- $25,000 - $30,000 pesos per month (gross salary)
- Position on-site
- Monday-Friday 7:00 am
- 4:00 pm or 8:00am-5:00pm PST.
- Enjoy proportional vacations.
- Opportunities for professional development.
- A progressive company culture where your ideas are valued
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📌 Customer Success Representative (Ciudad Juárez)
🏢 Equivity
📍 Ciudad Juárez