Job Category
Customer Success
Job Details
**About Salesforce**
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
**DEPARTMENT DESCRIPTION**:
Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.
**OVERVIEW OF THE ROLE**
**YOUR IMPACT**
- You’ll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers’ needs.- Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.- Working closely with the delivery manager teams, technical consultants,



and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.
- You’ll report directly to the Director/RVP of the India Development Center and have up to 10 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.
**REQUIRED QUALIFICATIONS**
- Experience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.
- Experience in agile and hybrid SDLC models including full lifecycle deployments.
- 10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.
- 5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.
- 3+ Years of experience implementing enterprise software packages.
- 2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service Cloud.
- Consistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.
- A good understanding of user interface design principles,



with a consistent track record of creative Salesforce development
- You'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stages.
- You’ll have experience working on deployment teams, ideally using Agile development techniques.
- You’ll be passionate about developing apps that are both eye-catching and intuitive.
- You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground.- You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground.
- You are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.**TECHNICAL SKILLS**
- HTML5, CSS3, JavaScript and more
- AngularJS
- Java, SOAP APIs, REST (JSON, XML)
- Data modeling
- Process modeling tools**PREFERRED QUALIFICATIONS**
- Salesforce (Apex, VisualForce, Lightning)
- Agile SCRUM Master Certification
- EPC/CPQ/OM
- Salesforce Certification - Platform Developer I or more preferred
- Industry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idóneo
- Experience with the Vlocity suite of products is a plus
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path

📌 Manager, Technical Consulting (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México