HCLTech is a integral technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

Site: Santa Fe, Cdmx

HCL is looking for a IT Support Specialist on site with below requirements:

Level-2
- Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role). Fluent in English and Spanish
- 2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.
- 2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.)
- 2+ years’ experience in business communication platforms such as messaging, video conferencing,





The Onsite Support Specialist is responsible for Lead and providing support to GEHC staff and executives at LATAM region . Tasks will include Coordination with OSS Techs from LATAM region, tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities
- Deliver world-class IT support to onsite and remote executives>
- Independently resolve complex, break/fix issues in person or via telephone
- Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
- Setup and monitor high-priority executive meetings utilizing collaboration and AV services
- Provide

📌 Information Technology Support Analyst (Ciudad de México)
🏢 HCLTech
📍 Ciudad de México