Quantum is seeking a dynamic and results-oriented Manager of Sales Support to lead and scale our order‑to‑cash support function within our growing Guadalajara office. This role plays a critical part in enabling a high‑performing general sales organization by ensuring operational excellence, process efficiency, and a superior customer experience.

This leader will oversee end-to-end order management processes, drive continuous improvement, and partner cross‑functionally with Sales, Finance, and Customer Operations to support revenue execution and business growth.

Key Responsibilities
Leadership & Team Management
- Lead, coach, and develop a high‑performing order management team, fostering accountability, collaboration, and continuous learning.
- Establish clear performance metrics, monitor productivity, and drive service excellence.
- Support hiring, onboarding, and ongoing development of team members.

Order Management & Operational Excellence
- Oversee the accurate and timely processing, validation, and booking of global sales orders.
- Ensure adherence to internal controls,



pricing policies, and revenue recognition requirements.
- Identify process gaps and implement scalable improvements to enhance efficiency and accuracy.

Sales Support & Deal Enablement
- Partner with Sales to support deal structuring, pricing, and proposal development.
- Ensure timely and consistent quote generation aligned with company guidelines.
- Act as an escalation point for complex order issues and customer inquiries.

Reporting & Business Insights
- Monitor order pipeline, backlog, shipments, billing, and delivery performance.
- Deliver actionable reporting and insights to Sales and leadership teams.
- Use data to identify trends, risks, and opportunities for operational improvement.

Cross‑Functional Collaboration
- Work closely with Finance, Logistics, IT, and Customer Support to ensure seamless order fulfillment and customer satisfaction.
- Drive alignment across systems and processe

📌 Manager of Sales Support (Jalisco)
🏢 Quantum
📍 Jalisco