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Overview
We are seeking a highly motivated Service Operations Analyst to drive operational insight, continuous improvement, and service delivery excellence across our consulting practice. You’ll work at the intersection of operations, finance, resource management and project management, bringing data to life, identifying performance trends, and enabling decision-making that enhances client satisfaction, delivery quality, and operational efficiency.

Role & Responsibilities
- Monitor and analyze key service delivery metrics (utilization, margin, forecasts, resourcing, project health, etc.) to drive insights and performance improvements.
- Monitor financial performance of key project portfolios, ensuring alignment with margin targets, budget controls, and billing milestones. Partners with project managers and delivery leads to proactively addressing financial risks, optimizing resourcing, and driving margin improvement strategies.
- Identify opportunities for automation, process improvements,



and tooling enhancements to improve service consistency and operational agility.
- Prepare operational reviews, and executive-level reporting to enable transparency and accountability.
- Monitor and update resource forecasts based on real-time project input, supporting proactive capacity planning and demand-supply balancing.
- Support forecasting and capacity planning by providing data-driven recommendations and scenario modeling.
- Assist in the review and processing of contractual documents to support new project onboarding, ensuring compliance with internal policies and alignment with client requirement.
- Collaborate cross-functionally with PMO, Operations, Resource Management, Finance and Service Line Leads to align operations with business priorities and drive strategic initiatives forward.

Success Criteria
- Enables early identification of margin risks on 90%+ of active projects by surfacing trends thro

📌 Service Operations Analyst (Jalisco)
🏢 Softwareone
📍 Jalisco