Position Summary
We are seeking a detail‑oriented and highly communicative Billing Operations Specialist to support our growing Billing department. This role is responsible for generating invoices, managing customer accounts, and conducting high‑volume outbound communication via phone and SMS to resolve billing matters. The idóneo candidate is comfortable working in a fast‑paced environment, enjoys speaking with customers, and has strong organizational and analytical skills.

Essential Duties and Responsibilities
- Generate and send accurate, timely invoices to customers
- Manage high‑volume outbound calls to collect payments and resolve billing inquiries
- Communicate with customers via SMS and phone to follow up on outstanding balances
- Investigate and resolve billing discrepancies, disputes, and account issues
- Maintain detailed and accurate records of customer interactions and account status
- Utilize Google Sheets / Excel to track billing activity, payments, and account performance
- Collaborate cross‑functionally with Operations, Claims, and Support teams as needed




- Identify trends in billing issues and elevate systemic problems

Qualifications Required
- Experience in auto, mobility, rideshare, or fleet‑related industries
- Familiarity with CRM or billing platforms (e.g., Textline, Aircall, Stripe, etc.)
- Experience working with customers in collections or past‑due account environments
- 1–3+ years of experience in billing, collections, AR, or a similar role
- Experience in high‑volume outbound calling environments
- Strong written and verbal communication skills (phone + SMS)
- Proficiency in Google Sheets or Excel (comfortable with formulas, filtering, tracking data)
- Highly detail‑oriented with strong organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Comfortable handling difficult conversations and negotiating payment resolutions

Skills And Abilities
- Excellent verbal and written communication skills in English; Sp

📌 Billing Operations Specialist (Ciudad de México)
🏢 Whip
📍 Ciudad de México