Company Overview
At Motorola Solutions, we believe that everything starts with our people.
We're a general close‐knit community, united by the relentless pursuit to help keep people safer everywhere.
We build and connect technologies to help protect people, property and places.
Our solutions foster the collaboration that's critical for safer communities, schools, hospitals, businesses and ultimately safer nations.
Join a career that matters and help us build a safer future.
Department Overview
Technical Triage functions as a single point of entry for several products and solutions within the Motorola Solutions portfolio.
The team's mission is to simplify solution delivery for our customers and partners.
We are a quick‐response team that guides customers through issues, gathers quality information for deeper investigation, and serves as the front‐line for resolving customer issues and the first step in providing a positive customer experience.
Job Description
Candidates must have availability to work night shifts: Thursdays 1am–7am, Fridays, Saturdays and Sundays 7pm–7am.
The first three months are 100% onsite at Ave.
Industrial del Norte Esq.
Ave Industrial Rio Bravo, Suite Parque Industrial del Norte, Reynosa.
Key Responsibilities
Handle inbound calls, responding to customer inquiries and resolving issues via telephone, chat and ticketing system while ensuring a positive customer experience.
Address a broad spectrum of customer concerns, including post‐sale inquiries, application degradations, device issues and repair requests, applying problem‐solving skills to identify effective solutions.
Develop a comprehensive understanding of Motorola's products, services and solutions to provide accurate information.




Utilize information from technical experts to diagnose and troubleshoot issues related to equipment, computers, software applications and associated devices.
Maintain precise customer records, document interactions and update the customer support system for effective communication and follow‐up.
Collaborate closely with cross‐functional teams—including sales, technical support and product development—to resolve complex customer issues and deliver comprehensive solutions.
Exceed customer expectations by actively listening, empathizing and providing timely, efficient resolutions.
Qualifications
Exceptional service orientation with a focus on delivering outstanding customer experiences.
Strong propensity for teamwork within a collaborative environment.
Effective verbal and written communication skills.
Proficiency in providing customer‐facing technical support, including diagnosis of technical support incidents.
Ability to collaborate with team members.
Keen desire to acquire new technologies and pursue professional development.
Basic Requirements
Fluent in English (spoken and written).
Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
1 year of work experience.
Full‐time availability.
Travel Requirements: None.
Relocation Provided: None.
Position Type: Experienced.
Referral Payment Plan: Yes.
Equal Employment Opportunity Statement
Motorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‐protected characteristic.
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📌 Technical Triage Consultant (Reynosa)
🏢 Motorola Solutions
📍 Reynosa