Job Details
Job Location: Cuauhtémoc, DF *****
Travel Percentage: Negligible
Position Title: 3rd Party Collections Agent (Accounts Receivable Agent- Remote in Mexico)
Language (s): All applicants must speak fluent English.
Any other language is a plus
Contract Type: Labor / Indefinite Terms
Equip.
required: Dual Core (Intel i3/i5/i7 – 7a Gen, AMD Ryzen ************************) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint
Job Start Date: Immediate
Location: Remote
Country: Mexico
Preferability: People with a disability that has been verified and certified by the appropriate institution.
Hours: 9:00 AM to 6:00 PM US CST Monday to Friday
Flexible schedule based on business needs
Reports to: Collections Supervisor/Manager
Company Overview
D&S; Integral Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes.
D&S; Global Solutions was founded in ****, headquarters: Austin, TX.
Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies.
D&S; teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.
Job Description
The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.
Essential Duties and Responsibilities




Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction (70 accounts worked / 100 calls (inbound and outbound) targets daily)
Work accounts assigned efficiently by meeting productivity and activity goals as assigned
Provide excellent service and communication to customers and/or clients, engage with customers and/or clients positively and collaboratively, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required
Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures.
Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email
Maintain confidentiality of both internal and external party information
Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients
Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims




Maintain organized electronic file storage of documents and emails
Interface with Client-Facing departments to help identify and meet client needs
Support new hires and other co-workers by assisting with training or other questions
Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone
Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements
Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans
Continuously seek opportunities for process improvement and propose ideas
Foster effective communication and collaboration between countries and cultures within all regions
Assist in Operational project work as required
Act as backup to other members of the Operational Departments
Maintain a high level of professionalism and confidentiality with all information entrusted with
Qualifications
Proficient English written and verbal communication skills
2+ years of collections experience
Strong understanding of collections processes and systems.
Hands-on experience with CRMS and intermediate Excel skills, data analysis and reporting.
Preferred Order to Cash and Purchase Order experience
Experience with an automated telephone dialing system and collections database
Associate's degree in business preferred
Must be detail-oriented, with the ability to work independently.
Proven experience working with invoice processing portals, including navigating, extracting, and managing invoice data within such systems
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📌 Collector (Cuauhtémoc)
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